We offer a 14 day exchange policy for change of mind. We are happily to provide an exchange or store credit. We thoroughly inspect our hair extensions, accessories and products before we dispatch and only offer refunds in the rare case of a faulty product.
Please note we do not offer an exchange on hair products or tape removal and application kits, unless items are faulty.
All hair extension exchanges are to be returned in original packaging, with the Return Seal and all binding on the hair still attached. You may remove the hair extensions from the clear storage bag to inspect the colour and quality. However due to hygiene regulations, we are unable to offer any returns or exchanges on hair extensions that are returned to us with the Return Seal and or binding on the hair removed.
For an exchange or credit, fill out our Return Form which will be in your order delivered to you. On the form state if you would like an exchange (for another colour, style or product) or a store credit. If you have misplaced your Return Form please Contact Us for another. Please remember to place the Return Form in the package you are returning to us.
ALL RETURNS SHOULD BE POSTED TO:
Seamless Hair Extensions Returns
7b Latrobe Street, Caulfield South, 3162 Victoria
The original shipping address used for your order will be the default shipping address used for your exchange. Please Contact Us if you would like to change this address. If the product you are exchanging to costs more than your original purchase, we will contact you. We recommend choosing a shipping method with tracking, as unfortunately Seamless Hair Extensions is not responsible for returns lost in transit. Returns can take up to two weeks to be processed. If you have any questions please don't hesitate to Contact Us.
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