FAQ'S

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HAIR EXTENSIONS

Where are Seamless Hair Extensions sourced from?
Our Seamless Weave and Seamless Tape hair extensions are 12A grade premium Russian Remy hair which means they are of the highest grade 100% Human Hair. We source the hair from Russia and Scandinavia.

Our Seamless Clip-in hair extensions are 10A grade Russian Remy hair which means they are high quality 100% Human Hair. We source the hair from Russia and Brazil.

All our hair extensions are double drawn providing superior thickness from top to bottom.
What is Remy hair?
Remy hair is a must when purchasing hair extensions. The term 'Remy' is used to describe the characteristics of the hair and the collection method. Remy hair is the finest quality of hair because the cuticles are kept intact, all running in the same direction as it grew at the time of collection. This means that there will be minimal tangling and will blend much better with your natural hair.
What does double drawn mean?
Double drawn means the majority of the hair is all the same length. The hair is thick and full from top to bottom.
What are the best types of hair extensions?
Seamless Clip-ins are perfect for anyone wanting temporary hair extensions that are quick and easy to apply. They are also affordable and easy to apply yourself in about 10-15 minutes.

Seamless Weaves are perfect for all hair types and are one of our most popular semi-permanent hair extension methods. It is best to have these applied by a salon professional and look extremely natural in all hair types. They are also able to be moved up or removed with ease.

Seamless Tapes are perfect for thinner hair types and can be applied by a salon professional salon in as little as 30 minutes.
Can I wear hair extensions if my hair is short?
Of course you can! We recommend that your hair be at least past your ears, as the longer your hair is the better hair extensions will blend. Our Seamless Clip-ins are quick and easy to apply yourself. Alternatively you can make an appointment in our salon to have Seamless Tapes or Seamless Weaves applied.
How do you remove Seamless Tape Extensions?
Follow the directions on our Tape Me Out Kit, this kit is perfect for safely and easily removing your tape hair extensions.

Removal Directions
STEP : 1 Put disposable gloves on and spray adhesive remover solution between the tape adhesive.
STEP 2: Insert metal end of comb between the tape adhesive and slowly detach the tape pieces from each other. Keep spraying adhesive remover solution to help separate the tape easily. Do not force the tapes apart as this could pull on your hair causing damage.
STEP 3: Once the tape adhesive comes apart from each other, slowly and carefully pull the tape extension in a straight downward motion. If the tape is still adhered to your hair and can’t be pulled out easily, spray more adhesive remover solution and rub with your fingers to loosen the adhesive.
STEP 4: If there is adhesive residue on your hair, spray with adhesive remover solution and comb.Remove one tape at a time before moving on to the next one to avoid mess.
STEP 5: Once all tape extensions have been removed, wash your hair with cleansing shampoo and conditioner or deep treatment.
What products shouldn’t be used on hair extensions?
Take a look at our Care Guide to see which products you can and can't use and also other ways to look after your Seamless Hair Extensions.
Which hair extensions look the most natural?
All of our Seamless hair extensions are designed to be seamless so they blend in with your natural hair. With any type of hair extensions you should make sure that the colour and texture of the hair extensions matches as close as possible to your natural hair type.

You should also cut-in the hair extensions into your natural hair style, so they blend well. This can be done by feathering the front layers of hair and or also cutting layers into the hair extensions. If your unsure, feel free to ask us for help on this or ask your local hairdressing salon.
Do I need a professional to apply Clip-in extensions?
We have designed Seamless Clip-ins for those who want instant, length volume and thickness without the assistance of a salon professional.
What is the difference between half, full, x full and extreme volume of hair extensions?
Half Volume – 50 grams
Great for providing thickness to existing medium/long hair.

Full Volume – 100 grams
Most common amount for adding thickness and length too medium/long existing hair.

X Full Volume – 150 grams
For those that love extra volume, thickness and length too short/medium hair.

Extreme Volume – 200 grams
If your hair is naturally thick to extra thick then Extreme Volume is perfect for you. It will add enough thickness and length to match your existing naturally thick hair.
How often do I need a move up or maintenance on my hair extensions?
Seamless Tape - move up every 8 weeks
Seamless Weaves - move up every 12 weeks
What does ethically sourced mean?
All Seamless Hair Extensions are ethically sourced, which means that the hair has been donated or sold willingly by the donor for fair compensation.

ORDERS

Pre-Orders
When you see an item available for 'Pre-Order' this means the item due to its popularity is no longer in stock. Once a Pre-Order is placed please allow approximately 3 weeks for manufacturing.
Pick Up / Click and Collect orders
Our brand new PICK UP service is now available. Depending on stock orders are ready to collect after 24 hours. This option is great for customers who are short on time or need an item urgently!

Order online, pay, once you've received your 'Ready to Collect' email come into store and collect your order. Easy!
Return Policy
We offer a 14 day exchange policy for change of mind. We are happily to provide an exchange or store credit for a different colour and or product. We thoroughly inspect our hair and products before we dispatch and only offer refunds in the rare case of a faulty product..

Please see our Return Policy page for more information.
How soon will I receive my order?
Please see our Deliveries and Shipping page for shipping time frames.
Can I track my order?
We know how eager our clients are to receive their order, so a tracking number is sent to your email as soon as your order is shipped so you can follow its progress.

SALON

Covid-19
All salon tools and equipment have been cleaned with hospital grade disinfectant prior to each client. We have hand sanitiser available and advise you wear a mask. The health and safety of every client is very important, so if you feel unwell please reschedule your appointment.
Home Salon
As this is a home salon please do not bring children, friends or pets to your appointment. If you do need to bring someone with you please let us know in advance.
Appointments
Before your appointment please ensure your hair is extremely clean. This means washing your scalp and hair with clarifying shampoo 2-3 times, then ONLY using conditioner on the very ends. Do not apply any hairspray, oil, or other styling products. Make sure your hair is completely dry and straightened.
Payments
We accept payments via Cash, Credit Card, PayPal and AfterPay.
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